At Linus Treks, we want you to be fully satisfied with your purchase. This Return and Refund Policy explains how we handle returns and refunds for orders placed through our website.
Returns
If you receive a product that is damaged, defective, or incorrect, you may request a return within 7 days of delivery. To initiate a return, please contact us at [your email address] with your order details and a description of the issue. Our team will review your request and provide instructions for returning the item.
Products must be unused, in their original packaging, and in the same condition as received to be eligible for return.
Refunds
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed through the original method of payment. Since Linus Treks accepts Cash on Delivery (COD) only.
- Refund processing time may vary depending on your bank or financial institution.
Non-Returnable Items
Some items such as personal-use products, clearance items, or customized goods may not be eligible for return or refund. This will be clearly indicated at the time of purchase.
Exchanges
We currently do not offer direct product exchanges. If you would like a different item, please return the product and place a new order.
Contact Us
If you have any questions about this Return and Refund Policy, please contact us at [email protected].